Frequently Asked Questions
Everything you need to know about your Playbill Store orders.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 5-7 business days. Priority shipping options are available at checkout for faster delivery of your Broadway souvenirs.
What is your return policy for merchandise?
We accept returns on most items within 30 days of purchase, provided they are in original, unused condition. Please note that custom-framed items and final sale posters are non-returnable.
Do you ship internationally?
Yes, we ship to theater fans worldwide. International shipping rates and delivery times vary by destination and are calculated at the time of checkout.
How can I track my package?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Are the Playbills sold on the site authentic?
Absolutely. All Playbills sold through our store are authentic, official publications identical to those distributed in Broadway theaters.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.