Returns & Exchanges
At Playbill Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in their original condition within 30 days of delivery for a full refund.
Initiate Your Return
Log in to your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and labels are attached, and include a copy of your packing slip.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing